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By Mehdi Khosrowpour

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Strapko, W. (1990). Knowledge management. Software Magazine, 10(13), 63-66. Strassmann, P. A. (1997). The Squandered Computer: Evaluating the Business Alignment of Information Technologies. New Canaan, CT: Information Economics Press. Strassmann, P. A. (1999). The knowledge fuss. Computerworld, October 4. Strombach, W. (1986). Information in epistemological and ontological perspective. In Mitcham, C. and Huning, A. ), Philosophy and Technology II: Information Technology and Computers in Theory and Practice.

The result of this exercise is a set of visualized redesign patterns. These patterns help BPC participants to communicate more effectively and enable a more constructive dialogue (after Barrett, 1994, p. 17). This is illustrated with a case study in the sea transportation sector. The paper is organized as follows. An introduction to Business Process Change (BPC) is provided in the next section. Then the use of IT as enabler in BPC projects is described, followed by a discussion of how to conduct BPC projects, referred to as the methodology for BPC.

In Liepins, G. E. and Uppuluri, V. R. R. ), Data Quality Control: Theory and Practices, 105-143. New York. Morey, R. (1982). Estimating and improving the quality of information in a MIS. Communications of the ACM, 25(5), 337-342. Nesdore, P. (2001). The quest for mobility. MSI Oak Brook, 19(1), 53-60. O’Brien, J. (1993). Management Information Systems: A Managerial End User Perspective. Englewood Cliffs New Jersey, Irwin. Panettieri, J. (1995). Security–The good news. InformationWeek, (555), 32.

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