By Victor Portougal
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Additional info for Business Processes: Operational Solutions for SAP Implementation
This process is made up of all the processes related to resource planning, which could include materials, cash, labour, transportation, personnel, and maintenance. It doesn’t just stop with planning, but it also goes to executing the plans and controlling the resources right throughout the execution. Another set of processes that Gartner have identified is plan to performance. This includes not just payables and receivables, but includes processes that are involved in consolidation, budgeting, treasury and financial management, and reporting.
Under the management and support processes, APQC includes development and management of human resources, management of information, management of financial and physical resources, execution of environmental management programmes which would help us in meeting triple bottom line objectives, management of external relationships, and finally, management of improvement and change. In contrast to these processes, Genovese, Bond, Zrimsek, and Frey (2001) of Gartner identify six key process areas, the first being prospect to cash and care.
Because the executive director -through the customer relations (CR) manager- has an interest to hide faults and to reveal only “good news,” it is better to transfer the reporting of the CR manager directly to the board, or even better, to transfer this function to an independent body. The CR manager can distort the process of collecting the feedback from customers so that only the favourable response will surface. Production A line manager, after completing the daily assignment, puts data about the actual performance (feedback) into the database.