Download Information Consulting. Guide to Good Practice by Irene Wormell, Annie Olesen, Gábor Mikulás PDF

By Irene Wormell, Annie Olesen, Gábor Mikulás

Info Consulting offers a better examine what makes details specialists profitable and the way they enhance a effective courting with their consumers. whereas many of the books in this topic zone are offering the stories of knowledge consulting veterans on 'how do you actually do it?', the purpose of this e-book is targeted on exploring the character of data administration consulting. This contains the duty of the advice-and-guidance kind, reminiscent of supporting consumers to investigate and clear up difficulties or to satisfy possibilities with the component to 'What may still I do?'. The authors have used their large foreign networks to take the problem of letting the consumers discuss their reviews and expectancies in hiring info consultants.

  • Unique consumer point of view: managers and consumers discuss their motivation, reviews and recommendation within the usage of knowledge experts in fresh case reports carried out by means of authors
  • Current info and counsel according to the authors' wide-ranging functional reports and empirical info (through interviews and questionnaires) amassed from numerous countries
  • 'top 5' record of specialists´ features is presented

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Extra resources for Information Consulting. Guide to Good Practice

Sample text

Are you familiar with common cultures in government, non-profit and the private sector? Independence Do you work well alone, or do you tend to seek the reassurance of bouncing ideas off others? Coping with anxiety The inherently unpredictable nature of selfemployment is anxiety-producing enough. Add to that anxiety associated with making clients happy! Do you have inner resources to help you deal with the inevitable moments of worry? Qualities that may trip you up In reviewing strengths and weaknesses, remember these are often two sides of the same coin.

Objectives are progress markers along the way to goal achievement. For example, a goal might be to have a healthy, successful company that is a leader in customer service and that has a loyal customer following. Objectives might be annual sales targets and some specific measures of customer satisfaction. ■ Business philosophy. What is important to you in business? ■ Target group. To whom will you market your products? Describe your customer base. Is it a growth industry? What changes do you foresee in the industry, short term and long term?

How will you check the creditworthiness of new applicants? ■ What terms will you offer your customers; that is, how much credit and when is payment due? ■ Will you offer prompt payment discounts? ) ■ Do you know what it will cost you to extend credit? Have you built the costs into your prices? If you do extend credit, you should do an ageing at least monthly to track how much of your money is tied up in credit given to customers and to alert you to slow payment problems. 2. You will need a policy for dealing with slow-paying customers: ■ When do you make a phone call?

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