Download Restaurant Success by the Numbers: A Money-Guy's Guide to by Roger Fields PDF

By Roger Fields

90 percentage of all eating places fail, and those who prevail occurred upon that mysterious X issue, correct? mistaken! a guy of many hats: money-guy, eating place proprietor, and eating place consultant-Roger Fields indicates how a cafe can continue to exist its first yr, in response to excess of good fortune, and continue diners coming again for a few years to come back. that includes real-life eating place start-up tales (including the various author's own), this accomplished how-to walks readers during the logistics of establishing a cafe: developing the concept that, deciding on a situation, designing the menu, setting up environment, hiring employees, and, most vital, turning a revenue. establishing a cafe isn't effortless, yet this real looking dreamer's consultant is helping set the desk for lasting luck.

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Extra info for Restaurant Success by the Numbers: A Money-Guy's Guide to Opening the Next Hot Spot

Example text

Therefore, case study was conducted to: (1) identify potential ICT costs and risk factors involved in eCRM initiatives in general; and (2) identify and examine key issues in the implementation of eCRM in the Australian hospitality and tourism sector. This chapter first reviews relevant literature with respect to history and characteristics of CRM/eCRM. The literature review section also presents some important factors to consider before implementing eCRM as well as difficulties and challenges in identifying relevant eCRM costs and risk factors.

2005). The results revealed that those hospitality and tourism organizations which had more success with their eCRM were those which had considered fully their direct and indirect costs before the implementation. This study had found that most hospitality and tourism organizations had difficulties in identifying indirect costs. Most of the costs of implementation an eCRM system mentioned by these organizations were direct costs. Many hospitality and tourism organizations appeared to have difficulties in identifying and determining indirect costs or were ignorant about the potential costs of implementing eCRM systems.

Hays and Hill (2001) have found that higher levels of both employees’ learning and motivation/vision positively affect perceived service quality. Human resources-related IT applications enable companies to deposit and distribute knowledge and training materials over the Internet and provide employees to utilize the virtual space or channel as a means or a supplement of learning (Andreua & Ciborrab, 1996). Akbar (2003) shows the link between knowledge creation and individual learning by examining differences in levels of knowledge and their relationship with creativity and knowledge creating behaviors.

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