Download Solving Management Problems in Information Services by Christine Urquhart (Auth.) PDF

By Christine Urquhart (Auth.)

The ebook presents a pragmatic method of fixing administration difficulties in details and library prone. the purpose is to illustrate that a few basic mathematical recommendations can be utilized to make the lifetime of the confused supervisor more straightforward and extra interesting.

  • Focuses at the difficulties first, instead of the theory
  • Uses present examples and hot Topics
  • Evidence-based: makes use of study reviews to teach what works and what doesn't

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Additional info for Solving Management Problems in Information Services

Example text

Much of the information specialists’ work is to ensure that 40 The Pareto rule and the problems of user satisfaction the coordination of activities happens, that the collaborators for the various specialist libraries contribute their expertise, and that expertise is shared appropriately. They are ensuring that the links are in place for the network, ensuring that the ‘weak links’ are strengthened. Ravid and Rafaeli (2004) studied asynchronous discussion groups to assess whether they conformed to one or more of the network models.

Handling an item received means that we need to perform some checks on the item, to ensure that the item is in good order and what was ordered. Managing the process of receipt checks requires someone (or a staff role) to initiate the checks, and there may be actions such as monitoring, intervening and stopping the process, as well as reporting back to the monitoring process on progress or other problems. The outcome is that the checking will deliver something to the process of receiving items. If some of the work for dealing with items received has been outsourced, then it is likely that we need to illustrate a service relationship.

5. Around the same time, another sociologist, Mark Granovetter, was looking at social networks from a different perspective. What interested Granovetter was the importance of our acquaintances, in a variety of social activities. Typically we have a close network of strong ties with friends who are friends with each other, however, we, and our friends, will also be connected through ‘weak ties’ with other friendship groups. Finding out about that important vacancy, or good flat that is about to become vacant, is often achieved through our friends’ acquaintances, rather than our immediate friends.

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