Download The Dynamics of Business Communication: How to Communicate by John Kennedy, Dr. Graham Lawler PDF

By John Kennedy, Dr. Graham Lawler

Who else desires to have the capacity to converse successfully? From early theorists to trendy social scientists reports in verbal exchange have gone through a few major alterations. a number of the strategies of early researchers could be visible to underpin a few of the practices of industrial verbal exchange this present day. no matter if in an inner experience the place radical switch is key to luck to an exterior switch to enhance marketplace proportion, it skill leaders needs to be credible. This ebook explains the root of that credibility and the 4 key facets of persuasion, that are crucial abilities for a company individual to achieve success.

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Extra info for The Dynamics of Business Communication: How to Communicate Efficiently and Effectively

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Therefore, personality tests only indicate tendencies to act in a certain manner. Nevertheless, it is also fair to say that individuals can have dominant traits. Stable Extrovert Agreeable Intuitive Logical Disagreeable Introvert Unstable Figure 22: Some dimensions of personality. indb 39 5/24/2010 5:26:09 PM The Dynamics of Business Communication Even within this context, however, it is important not to stereotype; just because a person may have a tendency to be disagreeable, for instance, does not mean they do not have compensating features.

This situation can be changed through feedback from others (the Hidden area reduces and the open area increases). Finally, the Unknown area represents information that is unknown to us and others. This situation is mainly due to a lack of knowledge regarding how individuals might behave in certain circumstances; for example, someone who is giving a business presentation to a large audience for the first time. The Unknown area can also contain information that has genuinely been forgotten or purposely suppressed.

Those I don’t like)? What is my communicating style? Is any behaviour detracting from my business performance? One way of addressing the first two questions is to use the Johari Window. Developed by Joseph Luft and Harry Ingham, the Johari Window is designed to elicit information in two main respects: what we know about ourselves, and what others know about us. indb 40 5/24/2010 5:26:09 PM Maximising yourself 1 Known to self Known to others Unknown to others Unknown to self Open Blind Hidden Unknown Figure 23: The Johari window.

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