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Secondly, the government made the hotel criterion system more perfect. During this period, a serious of hotel industry criterions was made. For example: <
The performance of the government roll player of “public welfare person” The training held by the government facilitated the increase of the hotel operation level. In 1997, Hainan Huandao hotel was awarded the American “five star diamond praise” and Beijing Kempinski was admitted into world first class hotel. The information progress of the hotel industry in China had been pushed successfully. On 1st January 1996, the first internet tourism booking wet of China was opened and the booking service in the world in our country began to make progress.
Service management and marketing: a customer relationship management approach. New York: Wiley. Hartline, M. , Maxham, J. G. I. I. , & Mckee, D. O. (2000). Corridors of influence in the dissemination of customer-oriented strategy to customer contact service employees. Journal of Marketing, 64(4), 35–50. Hossain, M. , & Kumar, U. (2010). Innovation process in Canadian and US hotels. Global Journal of Business Research, 4(3), 127–137. , & Mattsson, J. (2003). Service Encounters in Tourism. In S. ), Managing employee attitudes and behaviours in the tourism and hospitality industry.